Summary
How can a company’s internal culture and external brand promise truly align? In this episode of The Built by People Podcast, Maureen, VP of HR at Saatva, shares her journey from retail leadership at Target and Ross Stores to leading HR at a fast-growing luxury mattress brand. Her mission: deliver “total life success” for employees—an approach rooted in authenticity, consistency, and trust.
Maureen explains how Saatva’s Olympic sponsorship ties directly to its belief in the restorative power of sleep, why “all communication is internal communication,” and how breaking down silos between internal and external messaging has fueled employee advocacy. She also discusses concrete policies—like consistent scheduling, competitive benefits, and customer-friendly service—that create a culture where employees and customers believe in the brand promise. Whether you’re an HR leader or a business owner, you’ll leave with actionable strategies to connect brand values to daily workplace practices.
Key Timestamps
[00:00] – Welcome and sponsor introduction from Prevy
[00:42] – Maureen’s career path from retail to VP of HR at Saatva
[01:40] – Olympic sponsorship and the link between sleep and performance
[03:05] – Defining “total life success” for a diverse workforce
[04:35] – Aligning benefits with a non-commissioned sales model
[05:56] – The unexpected lesson: all communication is internal communication
[06:45] – Employee advocacy as a driver of brand credibility
[07:41] – Maureen’s advice for aligning culture with brand promises
Takeaways
Recognize that employee success is personal—customize initiatives accordingly.
Build brand trust with consistent, customer-friendly policies and strong products.
Treat internal and external communications as equally visible and impactful.
Leverage employee advocacy to amplify brand authenticity.
Continuously review and upgrade benefits to match the external customer experience.
Our Sponsor
Previ is an employer network that provides private pricing for employees. Joining the Previ network allows employees to save on necessities they already pay for, such as cell phone service and insurance. Previ saves the average employee $2,200/year. Join at no cost to the company.