In this special episode, I share a recording of the talk I gave with Richard Popper and Rachel Czapla at Pangborn 2025: "Unpacking Consumer Perceptions: Do Implicit and Explicit Measures Tell the Same Story?"
We dive into the results of a collaborative study using lip products (matte, gloss, balm) to compare three consumer research methods—CATA, scaled ratings, and a commercially friendly implicit go/no-go test (with our partners at RIWI). Our goal? To see if implicit methods truly reveal a different layer of truth in how consumers associate emotional, functional, and descriptive product attributes.
🧠Key takeaways:
Explicit methods (CATA, ratings) tend to be more differentiating across products.
Implicit methods may reveal deeper, fast-twitch associations that reflect what “feels right” at a gut level.
Emotional adjectives weren’t necessarily stronger in implicit responses, challenging common assumptions.
These methods aren’t redundant—they reveal different cognitive processes (System 1 vs. System 2).
We close by discussing how these layered insights can be used in product development, positioning, and go/no-go decisions.
