In this episode, Michelle shares her experience and insights on handling challenging clients. With over 30 years in client-facing roles, Michelle offers strategies to manage difficult interactions with ease and grace. She discusses setting boundaries, reframing criticism, limiting energy-draining interactions, and recognising when it’s best to end a client relationship.
Key Points Discussed:
- Understanding that difficult client behaviour is often a projection of their own struggles.
- The importance of setting boundaries from the start to maintain respect.
- Listening actively while keeping emotional distance.
- Reframing criticism as constructive feedback and deciding what to take on board.
- Recognising when to keep client interactions short to conserve energy.
- Taking breaks to reset after tough client conversations.
- Attracting clients aligned with your values to minimise difficult interactions.
- Letting go of perfectionism and knowing when it’s time to part ways.
- Holding clients accountable for their actions and commitment to their growth.
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