In this episode of the Feral Femme CEO Podcast, Amber delves into the complexities of customer service across various industries. She shares personal anecdotes from her experiences in the service industry, highlighting the challenges faced by both consumers and service providers. Amber emphasizes the importance of emotional intelligence, situational awareness, and effective communication in enhancing customer experiences. She also critiques the often poor customer service encountered in government entities and retail, urging listeners to be more mindful and understanding in their interactions. In this conversation, She shares anecdotes from her retail experiences, her transition to remote work, and the dynamics of customer interactions, particularly in male-dominated fields. Amber advocates for setting boundaries and leading with empathy, while also reflecting on personal growth and the challenges faced in customer service environments.
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