Virginia and Laura talk about a disturbing new corporate trend, Morrissey and KDGE, and why they don't want cutesey phrases written on their Starbucks cups.
References:
‘Forced Joy’ Is a Miserable Corporate Trend: Beth Kowitt
Japan supermarket chain uses AI to gauge staff smiles, speech tones in quality service push: Fran Lu
Tiffany Workers Mock Forced 'Joy' That Exacerbated Staff Exits: Bloomberg
Are You Happy Yet? The Dysfunction Of Forced Joy And Toxic Positivity: Vibhas Ratanjee
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