We sat down with Mafalda Johannsen to explore how sellers can successfully prospect into technical personas. She shares how to navigate engineers’ skepticism, structure your messaging, and build credibility with highly technical buyers.
In this episode, you will learn:
• Why Customer Success is more than retention
• How to create trust-based relationships in DACH
• The role of empathy in renewals
• How to identify upsell opportunities
• Mafalda’s proven playbook for scaling Customer Success
More about Mafalda:
LinkedIn:
https://www.linkedin.com/in/mafalda-johannsen/
Her Masterclass: https://app.salesindach.com/offers/47R26qTK/checkout
Helena Klaus on LinkedIn:
https://www.linkedin.com/in/helenaklaus
Follow Sales in DACH on Instagram:
https://www.instagram.com/salesindach
Sales Hacks for DACH: https://app.salesindach.com/newsletters/sales-hacks-for-dach
