In this episode, we're taking a no-nonsense look at how chargeback mitigation is getting a serious upgrade with the brain behind Chargeblast.
Born from a personal chargeback nightmare, this breakthrough tech is raising the bar—hitting 98% automation when the rest are stuck at 70%. We dive into real-world tactics like digital receipts, real-time representment, and a solid, numbers-driven approach that cuts risk and boosts revenue.
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(00:24) – An introduction to Qi, Chargeblast founder, who explains how a wildly diverse career led to launching a top-tier chargeback mitigation service.
(01:04) – The spark behind Chargeblast: a personal chargeback headache from an AI tools business highlighted a massive industry problem.
(02:09) – A reality check on current systems: existing chargeback solutions are clunky and manual, operating at only about 70% automation versus Chargeblast’s 98%.
(03:37) – A surprising insight emerges—most chargebacks are “friendly fraud,” meaning consumers dispute charges and often win nearly 90% of the time.
(04:52) – How Chargeblast fights back: using digital receipts, instantaneous alerts, and advanced predispute tactics to block chargebacks before they hit processors.
(07:17) – A head-to-head on pre-auth versus post-auth: blocking transactions before they occur can lead to false negatives, while post-auth action zeroes in on real issues.
(11:08) – Behind the scenes of operations: learn how Chargeblast’s data-driven model pinpoints just the right levers to pull to drive growth.
(12:34) – Unpacking the sales engine: diverse channels—from ads and conferences to partnerships and outbound strategies—all measured by their cost-to-profit impact.
(14:09) – Leveraging global teams like Brazilian engineers and Filipino support staff to keep operations efficient and costs down.
(15:04) – Tackling growth without over-hiring: a strategy where the team scales organically, adding help only when the workload truly overwhelms.
(20:41) – Big shifts in the payments world: a move from pre-auth to post-auth chargeback prevention and a fresh perspective on the role (and risks) of stablecoins.
(24:53) – Proactively handling chargeback issues is vital—waiting too long could risk your entire revenue stream
