These documents discuss how traditional banks can transform into AI-first institutions to remain competitive in the digital age. The transformation involves building a comprehensive AI-and-analytics capability stack with four interconnected layers: reimagined customer engagement, AI-powered decision making, modern core technology and data infrastructure, and a platform-based operating model. This holistic approach aims to enable banks to provide intelligent, personalized solutions and distinctive customer experiences at scale, improve operational efficiency, manage risk, and foster rapid innovation. The authors emphasize the importance of integrating technology, data, talent, culture, and organizational structure to achieve this transformation and unlock significant value.
https://www.mckinsey.com/~/media/mckinsey/industries/financial%20services/our%20insights/building%20the%20ai%20bank%20of%20the%20future/building-the-ai-bank-of-the-future.pdf
