In this episode of "Product Excellence: Insights from Award-Winning Leaders | Strategies for Success," Drew Falkman talks about the misconceptions he had early in his product management career, from making too many decisions based on assumptions to relying too heavily on customer feedback. Drew explains how learning to listen to the underlying needs of customers, rather than their surface requests, has been key to creating more innovative and successful products. If you’ve ever struggled with balancing customer input and product vision, this episode will help you find that sweet spot.
🔑 What You'll Learn:
• The Whiteboard Trap: Why building products based on assumptions—rather than customer insights—often leads to failure.
• From Overconfidence to Overcorrection: Drew’s journey from ignoring customer input to relying on it too heavily.
• Beyond What They Ask For: Why innovation comes from understanding real needs, not just user requests.
• Listening vs. Solving: How to avoid being misled by surface-level feature requests and dig into root problems.
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