If your recruiters are still only asking for feedback after a placement, you’re missing the point and bleeding revenue.
In this episode, we’re joined by Justin Hillier, founder of Recruiter Insider a feedback platform that’s spent years proving how candidate and client experience directly impacts performance.
Justin shares the origin story of the business (it started with a terrible cold call), why Net Promoter Score is a broken metric, and the commercial goldmine buried in consultant feedback.
We dig into:
The one question that’s been letting recruiters down for 7+ years
How to link soft skills to hard numbers (like a 134% improvement in fill rates)
Why female-led teams consistently outperform on service
What most agencies get wrong about candidate experience and how to fix it
This one’s packed with perspective-shifting insights and zero fluff. If you want your recruiters performing better without relying on “more jobs” or “better candidates,” listen up.
