In Part 3 of our August series on Proposition, Alan O’Neill explores why people are the most powerful leg of your 3-legged stool (Product, People, Place).
Discover:
The story of “Johnny the Bagger” — and why customers queued just to see him.
How empathy and consistency keep customers loyal, even when competitors are closer or cheaper.
The 3 Cs framework for customer interactions: Connect, Consult, Conclude.
Four leadership levers: Recruitment, Training, Communication, Wellbeing.
Because products can be copied. People cannot.
Listen now and re-think how people shape your USP.
