Tony Chiappetta, CEO of Modern IT, shares a deeply personal and professional journey, evolving from a solo IT troubleshooter to building a people-first, EOS-powered MSP. The conversation explores themes of leadership, accountability, scaling through structure, and re-centering on purpose.
Key Topics:
- Purpose drives everything: Tony’s desire to help people led both his mistakes and successes. His evolution came from aligning intention with structure.
- EOS is transformative when done right: Self-implementing got him far, but hiring a certified implementer made all the difference.
- Accountability isn’t harsh — it’s supportive: Objective data (scorecards) fosters fairness, transparency, and clarity.
- Human-centered IT is a differentiator: Teams Tuesdays, automation, and productivity-focused services reframe IT as a value-driver, not a cost center.
Chapters:
00:00 Introduction & IT Nation Story
03:30 Starting the Business
08:45 Organic Growth & Early Chaos
14:00 First Major Breaking Point
17:30 Discovering EOS (Traction)
21:00 Fixing the Business with EOS
26:00 Operational Standards
30:15 EOS Tools in Practice
35:30 Hiring & Culture Shift
40:00 Adopting Strategy + Data Strategy
44:15 Scorecard Metrics for the CEO
47:30 The Value of a Great EOS Implementer
51:00 Modern IT’s Ideal Client
53:00 Purpose Comes Full Circle
