Our Guest: Amy LafkoAmy is a leadership and organizational design expert, main stage speaker, author, and advisor. Formerly a leader and spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.It was the a-ha moment that inspired Amy to create the...
