Summary
In this episode, Griffin Hamilton is joined by industry veteran Michel Theriault to unpack a recurring pain point in facilities management: the lack of fit-for-purpose tools and the undervaluation of FM’s strategic role.
With decades of experience in in-house, outsourced, and consulting environments, Michel shares compelling insights on:
Why many organizations still use subpar or misaligned systems (like IT helpdesks) to manage complex FM needs
The consequences of not advocating for specialized FM software (like CMMS or CAFM platforms)
How poor interdepartmental collaboration—especially with IT—can derail initiatives for years
The importance of positioning FM as a strategic function, not just a tactical one
Practical advice for facility managers to gain business fluency, advocate for better tools, and communicate their impact
The value of professional development
Interested in learning more? Reach out to Michel on LinkedIn
