In this episode of Multifamily Elevated, Suzanne Hopson interviews Sean Landsberg, co-founder and CEO of AppWork, who shares his journey in the property management industry and the importance of maintenance technology. They discuss the challenges faced in maintenance operations, the need for effective training and adoption of technology, and the significance of creating a culture of feedback and ownership within organizations. Sean emphasizes the role of maintenance in the success of property management and the need for a shift in focus towards empowering maintenance teams through technology.
00:00 Introduction to Sean Landsberg and AppWork
03:04 The Importance of Maintenance in Property Management
10:55 Challenges in Maintenance Operations Today
16:00 Driving Change in Maintenance Technology
18:49 Training and Adoption of Technology in Maintenance
24:20 The Importance of Internal Training and Partnership
25:44 AI and the Future of Jobs
26:54 Challenges in Attracting Talent to Trades
28:32 Empowering Technicians with Technology
30:41 The Role of Training in Technology Adoption
33:51 Leadership and Ground-Level Engagement
39:47 The Value of Self-Awareness in Leadership
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