The customer-facing teams work in silos. This results in misaligned expectations between teams. Result? The customer feels lost. In this episode of the Scale Tale podcast, Mausmi Ambastha complaints to Alex Farmer CRO, Nezasa, as a CSM about- Misaligned expectations between Sales and CS- Ownership of the customer - How can CSMs be monetarily compensated for their efforts?- Should CS have a quota just like Sales does?Timestamps0:00 - Preview & Intro2:49 - Difference in ...
