David Forster joins Brandon Smith to break down what it really takes to scale a service business without drowning in chaos. As an operations coach and active COO at TOSIG Landscaping, David explains how to “lasso” visionary ideas into priorities that actually move the business forward. They dig into decision filters vs. SOPs, why most performance issues are process problems, and how strong onboarding and delegation create teams that think like owners.
🎯 What You'll Learn:
Prioritize big ideas using simple filters so you double down on what’s already working instead of chasing distractions
Decide faster in the field with a repeatable diagnose → decide → direction loop (and avoid “call the owner” bottlenecks)
Transfer owner intuition into team-ready questions so your people start thinking like owners
Build profit without “doing less” by tightening labor efficiency and job planning instead of bolting on new services
Spot when it’s truly an estimating problem vs. an execution/process problem
Onboard new hires with a clear “team journey” that mirrors your customer journey—and actually delivers on expectations
Create accountability that drives performance without being harsh or chaotic
Delegate with confidence by offloading admin/back-end work first, so you can protect quality and train the field properly
🔑 Key Topics Covered:
✅ Visionary vs. Integrator (COO) dynamics
✅ Prioritization and “distraction” filtering
✅ Decision-making frameworks in the field
✅ Core values as decision tools
✅ Labor efficiency and man-hour control
✅ Onboarding and training systems
✅ Delegation and buying back time
👤 Featured Guest:
David Forster – Operations Coach & COO | TOSIG Landscaping (Systems Over Sweat)
🎙️ About The Open Concept:
Your go-to podcast for construction industry insights, trade business strategies, and leadership advice that actually works.
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