Why This Firm Does AI Without AI (Bill Devine)

Description

Bill Devine is the managing partner and co-founder of Naitiv Partners, an AI-native ServiceNow consultancy for regulated industries.

Bill went to law school before he got into insurance, and then spent the better part of twenty-five years on the corporate side of it, most of that at Travelers, where he was Senior Vice President for Business Capabilities in Business Insurance, running business architecture and strategy, line product management and business intelligence. He has had a support staff since he was twenty-five. Naitiv came together in April this year through a series of roll-ups, and going from a thirty-thousand-person carrier to a small virtual startup put him back to scheduling his own meetings, building his own decks and picking up the check at lunch for the first time in his career. The firm was built to close the gap he watched from the client side, where the strategy people and the implementation people sit in the same firm and never talk.

Expect to learn why an AI consultancy deliberately delivers almost no AI, why they take the code into the client environment and leave the AI outside it, why every CEO in financial services talks about AI on earnings calls and almost none of it has reached implementation, how a clickable prototype gets built inside forty-eight hours of the brief, why the Palantir forward-deployed model is what they are copying, why the biggest and oldest companies are not where the fun is, what changed in buying conversations once data centres and runaway AI hit the headlines, and much more…

0:00 Intro

0:38 Twenty-five years at Travelers, and why he left

2:00 From thirty thousand people to a virtual startup

3:42 Being on the other side of the table

4:37 Why Naitiv exists

6:47 Why AI is what makes the model possible

7:16 AI in every practice, HR and payroll included

8:43 Every CEO talks AI, almost nobody ships it

10:06 The Palantir model, and the constraint

11:00 Why they work outside the client environment

11:30 A product mindset for consulting

12:26 A clickable prototype in forty-eight hours