Delegating tasks and delegating thinking are two completely different things, and most founder-led businesses do only one. In this episode, Deirdre walks through the customer journey exercise she uses with clients to find exactly where the gap is, where the work has moved, but the decision-making hasn't and how to close it without losing the standards that built the reputation in the first place. She shares the story of a client who went from 350k to 930k in turnover in under 12 months once he stopped being the only place his business could borrow a brain.
For the full list of timestamps, key takeaways, and all resources mentioned, visit the full episode page here:
https://www.deirdremartin.ie/blog/how-great-founders-end-up-as-the-bottleneck
