SUMMARY
Teri Johnson breaks down the real shift from property manager to regional/VP leadership: you stop owning the tasks and start owning the decisions, direction, and delegation. We talk delegation vs task-dumping, how high performers get stuck in the day-to-day, why leaders become the bottleneck, and how to protect standards without micromanaging—because you need to know the weeds, but you can’t be in them. If you’re moving from leasing agent → assistant manager → property manager → regional manager, this episode is your playbook for delegation, leadership development, accountability, systems, and scalable operations.
CHAPTERS
00:00 Introduction to the Property Playbook
01:46 Welcoming Terri Johnson Back
03:01 A Crazy Property Management Story
04:48 The Importance of Delegation
08:54 Overcoming the Fear of Letting Go
11:46 Defining Good Delegation vs. Task Dumping
14:36 Shifting Focus as a New Manager
17:05 Learning to Focus on Outcomes, Not Methods
19:09 Navigating Mistakes in Delegation
19:56 The Art of Delegation
23:30 Avoiding the Bottleneck
26:06 Building Trust and Accountability
27:26 Effective Communication in Leadership
29:52 Recognizing Leadership Burnout
32:04 Stepping Off the Hamster Wheel
33:20 Principles of Trust and Control
Keywords: multifamily, property management, delegation, leadership, VP of Operations, regional manager, property manager, leasing agent, assistant manager, accountability, trust, autonomy, micromanagement, burnout, time management, systems, SOPs, coaching, leadership development, team building, decision-making, bottleneck, scalable operations, performance management.
