In this episode of the Better Together podcast, host Shawn Sundsvold and co-host Kelly Sundsvold engage in a deep conversation with Brian Graves, founder and CEO of Orion 7 Solutions. Brian shares his journey from working in large corporations to starting his own consulting firm, emphasizing the importance of customer experience, trust, and the challenges of entrepreneurship. He discusses the Customer Difficulty Index and the Experience Friction Index, tools designed to help businesses understand and improve their customer interactions. The conversation also touches on the significance of mindset shifts, the role of AI in business, and the balance between perfectionism and momentum in entrepreneurship.
Learn more about Brian: https://www.linkedin.com/in/brianrgraves/
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