Description

✨ Coming soon on Looped In: a conversation with Eleanor Thadani (CRM & Clienteling leader at Jimmy Choo, Zegna, Fendi, Michael Kors & J.Crew).

👉 Sales reports tell you 𝑤ℎ𝑎𝑡 happened — but not 𝑤ℎ𝑦.

What if we could enrich those reports with the qualitative insights associates hear in-store every day? The customer reactions, the try-on moments, the feedback that rarely gets captured in systems. That’s where the real story behind performance lives.

Because sometimes the real question isn’t “is this product a dud?” — it’s “or did no one try it on (and those who did, loved it)?”

In our full conversation, we dig into:
🏹 How CRM has evolved from broad digital personalization to true one-to-one engagement
📩 Why CRM and clienteling are “two sides of the same coin” — and what brands miss when they separate them
📈 The changing role of the sales associate: relationship-builder and data contributor
🦾 Where AI fits in scaling personalization without losing the human touch