Description

Stop being just another service delivery person and learn how to become the "one call" your client ever needs to make. In this episode of Polishing Profits, we explore the shift toward personalizing customer interactions to boost your customer lifetime value and secure long-term success.

We look at moving beyond the standard scope of work by utilizing CRM data and direct feedback to stay ahead of your client's needs. Learn why you should never wait for a customer to ask for extra services and how building a "value-add" mindset creates an emotional bank account that protects your business when things go wrong.

✅ WHAT WE’RE TALKING ABOUT IN THIS EPISODE:

• Moving from a contractor to a go-to person for all facility needs.
• How personalizing customer interactions changes the way your client feels about your service.
• Utilizing CRM data and customer portals to track history and anticipate future requests.
• The Manny Story: How unexpected, no-charge value-adds cement client loyalty.
  
  💎 Listen on Spotify: https://open.spotify.com/show/5jb9Ddd34ETNVZZpfnhjNi?si=52fce10619a34966
  💎 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/polishing-profits/id1694768585
  
  
  💎 COME HANG WITH US HERE:

  ➡️ Instagram: https://www.instagram.com/polishingprofits_podcast/ ➡️ Facebook: https://www.facebook.com/p/Polishing-Profits-Podcast-61554572008927/
  
  ABOUT POLISHING PROFITS

  POLISHING PROFITS is the premier resource for cleaning business owners looking to scale their operations through veteran industry expertise. Hosted by Mark Anderson, Sharon Cowanv CBSE, and Ed Selkow, the podcast provides actionable strategies to help you evolve from a basic service provider into a high-level facility partner.
  
  #PolishingProfits #MarkAnderson #SharonCowan #EdSelkow #CleaningBusiness #JanitorialService #CustomerExperience #CustomerRetention #CRM #SmallBusinessGrowth