Summary
In this conversation, Dr. Amy and Adam Frank explore the themes of leadership, resilience, and personal growth. Adam shares his experiences in leadership roles, emphasizing the importance of believing in team members and fostering a culture of feedback. They discuss the significance of mentorship, personal recovery practices, and the foundational role of wellness in effective leadership. The conversation concludes with a focus on the power of positive affirmations and self-coaching as essential tools for navigating challenges.
Today’s Guest
Adam Frank is the Senior Vice President and General Manager for SugarCRM in the Asia Pacific. With over 15 years leading high-performing sales and delivery teams across Australia, Europe, and the United States, he’s built a career on turning complex challenges into customer success stories. A consultant by instinct, Adam focuses on understanding people before process, helping organizations unlock growth through better customer experience. At SugarCRM, he champions what many call the best-kept secret in CX - and occasionally proves that serious business conversations can still come with a well-timed pun.
Tune In!
00:00 Journey of Leadership
03:46 Navigating Leadership Challenges
06:02 Building a Culture of Feedback
08:52 The Power of Mentorship and Perspective
10:56 Sustaining Well-Being in Leadership
17:23 The Importance of Positive Affirmations
