Episode Summary
Amelia Forrest Kaye (AFK) joins to break down how security and tech leaders can turn crises into opportunities to build trust, navigate the fast-changing risks of AI, and why building strong relationships across teams—and your own personal brand—matters more than ever.
Sponsors
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Guest Introduction
Amelia, or AFK as many know her, is a Fractional Chief Customer Officer and Executive Advisor who has spent nearly two decades shaping the post-sales and customer success engines at companies like Expel, Salt Security, and Tanium.
Chapters
00:00 Welcome
01:44 Crisis Management and Customer Trust
12:43 Bermuda Triangle of AI, Security & Market Forces
25:09 Understanding Customer Patience and Expectations
25:36 Customer Retention in the Age of AI
27:47 Ignition Metrics: The Key to First Value
34:42 Transformative CISOs: Building Cross-Departmental Relationships
44:21 The Importance of Personal Branding for Security Leaders
55:27 Monday Morning Advice
Referenced Links & Resources
Call to Action
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