Description

In this episode of Relational Capital, host Brian Gonzales sits down with D.J. Hanlon, Head of Sales at Flexjet, to discuss what it takes to build genuine trust and lasting relationships with ultra-high-net-worth clients in the private aviation industry.

Together, Brian and D.J. explore the nuances of combining world-class service with authentic connection — from balancing goals without becoming transactional to handling challenges with honesty and humility. D.J. shares insights on emotional intelligence, company culture, and the long-term nature of trust when serving discerning clients.

Together, Brian and D.J. discuss:

• How authenticity and product knowledge create confidence and trust
• Why emotional intelligence is essential to successful client relationships
• How to balance results with relationships without losing integrity
• Why culture and service excellence drive long-term loyalty
• How genuine care turns business relationships into personal ones

Each week, Relational Capital explores how access, trust, and influence drive success at the highest levels — and how you can apply those same principles in your own work.

🎧 Watch or listen on Spotify, Apple Podcasts, and YouTube → @RelationalCapitalPodcast

Learn more at mywealthq.com