In this conversation, Robert Adams discusses the innovative approach taken by Panera Bread to improve communication within their organization through the implementation of listening circles. These circles foster open dialogue between frontline employees and leadership, allowing for genuine feedback and collaboration without the constraints of traditional corporate meetings.
Takeaways
Panera Bread implemented listening circles to enhance communication.
Listening circles involved small groups of employees and leaders.
The focus was on real challenges and ideas, not corporate formalities.
Leadership's role was to listen, not to defend or explain.
Taking notes and making changes fostered a sense of belonging.
Open communication can transform organizational culture.
Listening circles can replace ineffective surveys and training.
Real dialogue leads to actionable insights.
Employees felt valued and part of the mission.
Effective communication is key to team success.
Titles
Revolutionizing Communication at Panera Bread
The Impact of Listening in Leadership
Sound bites
"They created listening circles."
"They just listened. And they followed up."
"I felt like part of the mission."
Chapters
00:00 Building Trust and Culture in Leadership
00:56 The Power of Listening in Leadership
