In this episode of the Champions Coffee Podcast by Vygo, host Joel Di Trapani, Co-Founder & Co-CEO of Vygo, sits down with Natalie Oostergo, Associate Director of Student Success Advising at UniSQ, to explore what it truly means to deliver student-centred support at scale.
Joel and Natalie unpack how student success is measured beyond simple pass rates. From short-term engagement indicators to long-term retention and progression outcomes, Natalie explains how her team reaches nearly 84% of the student cohort each year, combining relational advising with sophisticated data analysis to identify students who may need support before they ask for it.
The conversation closes with a powerful reminder for students: it’s normal to feel both excitement and nerves at the start of university, and the key is to engage early, lean into orientation, and set yourself up for success from day one.
