In this episode, Joseph Szala discusses the concept of 'Quiet Killers' and how it relates to the challenges faced by restaurant brands. He shares insights on the patterns and frustrations that led to the development of his book, as well as the allure of bad ideas and the fallacy of the marketing funnel. Joseph emphasizes the importance of blaming systems, not people, and addresses the resistance to change in the industry. The conversation delves into the challenges of challenging beliefs, the importance of daily rituals, creating a safe space for risk-taking, collaboration and clarity, implementing frameworks and simplicity, addressing the funnel and emerging brands, prioritizing and aligning goals, the importance of digital experience, recognizing organizational health, identifying underlying issues, the desired outcome of reading Quiet Killers, key questions for leaders, and encouraging random acts of kindness.
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