Tim Heim opens up about the challenges he walked into when joining the team of a seasonal 55+ community and resort. Especially the overwhelmingly negative sentiment among residents. He shares how creating open lines of communication, like his “Talk with Tim” sessions, has helped residents feel heard and supported. Tim also digs into the cultural shift needed both internally with his team and across the community, outlining the strategies he’s using to rebuild trust, strengthen engagement, and move the organization forward.
