In this episode of the MonkCast, James Governor sits down with Sanjay Sarathy, SVP of Developer Experience at Cloudinary, to discuss developer trust, and why it still matters in the agentic software development era. With more than four million developers signed up, and 40% of new registrations now coming from agents, Cloudinary is rethinking what trust means, but maintaining true to its core values. Sanjay walks through the principles guiding that work: products that work as promised every time, human support that scales, accuracy in AI-assisted answers, transparency, long-term API stability, keeping the developer voice in the product loop, and investing in education for students and early-career developers.
The RedMonk video is sponsored by Cloudinary.
Show notes: https://redmonk.com/videos/sanjay-sarathy/
Chapters
00:07 Introduction to trust in developer platforms
00:51 Why trust is crucial in a rapidly changing environment
02:05 Cloudinary's longstanding focus on trust
04:50 Principle 1: Consistency in product performance
08:40 Scaling support for millions of developers
12:58 Ensuring AI-assisted accuracy and trust
17:40 Transparency as a trust foundation
21:02 Long-term API commitment and stability
24:42 Listening to the developer voice
28:58 Supporting developer education and growth
34:18 Summary and closing thoughts
