A brand is a distinctive experiential promise that represents a business.
- Distinctive: it has its own character, it's recognizable and different from competitors
- Observable: it is experienced through visual, auditive, and tonal assets that are owned
- Promise: it's not just those assets, it also holds a certain guarantee in it, a story, a problem solved, a job done, This is where we make the bridge with the left side of our quadrant, to promise something you need to somehow understand the promise will sound 'promising' to the consumer. Also, a promise needs to be repeated over time and can evolve. And mostly, the promise works as a familiarity bonus, you know Coca-cola will taste the same, over and over again, it makes it easy to buy it again and again
- It represents a business: I think brand should be used in the relevant context of business, whether that's a personal brand, a nation thinking about customers, a non-profit organization wanting more donors, or just a regular business. I think talking about a brand in a purely 'cultural' way makes it become to useless and vague, everything and anything can be a brand, but that doesn't help our disciplines.
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