Email replies that show up a week later. Video chats full of “oops sorry no you go” and “can you hear me?!” Ambiguous text-messages. Weird punctuation you can’t make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?
Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible — or are they? Sales professionals are especially impacted by this, as many of the buying signals traditionally available during in person conversations have been replaced by screen-to-screen lack of communications.
Join me for a conversation with Erica Dhawan, author of Digital Body Language. We'll talk about the new ways of getting old points across. You'll hear how online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.
