Right now it’s hard not to read about anything except OpenAI’s rapidly evolving situation. At the same time, even if the future of OpenAI’s technology and ecosystem is uncertain, there is certainly a wave in AI that is unlikely to be deterred for long. Given this, I’m going ahead and publishing this post on AI in Customer Success, which is as relevant today as it was when I queued up this post last week. With that said, let’s dive in!
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AI is quickly transforming many professions, including the role of Customer Success. I was psyched to join a panel on this topic at Matik’s recent AI+CS Summit and am republishing the conversation here. The panel was moderated by Nik Mijic and included Zeya Yang at a16z, Grace Ge at Menlo Ventures, and John Gleeson from Success Venture Partners.
We covered topics such as:
* What types of AI companies are attracting investors right now?
* How is AI being adopted within tech companies?
* How should CS teams be using AI?
You can listen to the conversation or else read the lightly edited transcript. Enjoy!