When you serve clients, screw-ups are inevitable. But how you react can make it worse, or turn it positive.A few years ago, I came across an analogy that brought this lesson home perfectly.
I call it the Coin of Complaint. There are two sides to this coin: “No Big Deal” and “Very Big Deal.” When a service issue occurs, the Customer or the Server picks one side of the coin, and the other party gets the other side.This little coin might save you millions of dollars.Schedule Office Hours with Bob: https://calendly.com/bob-gilbreath/bob-gilbreath-office-hours
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