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One second, I’m enjoying a normal shower. The next? A mysterious man’s voice is coming from my living room, and I’m mentally preparing to defend myself with a bottle of shampoo.

Turns out, the culprit wasn’t an intruder—it was my possessed alarm clock radio. A clock radio I’ve had since 2008, you know, the last time you used a radio. A clock I suddenly realized I was way too loyal to.

And that got me thinking: Why do we stay loyal to brands long after they’ve stopped serving us?

In this voicemail:💡 How businesses build (or break) brand affinity🛒 Why customers don’t just buy products—they buy belongingThe lifecycle of brand loyalty & what keeps people coming back🚩 Signs a brand is losing trust (and how to fix it)

The best brands don’t just sell—they make people want to belong. So how do we build trust without forcing it?

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