Filiberto Amati interviews Duncan Hoy, a seasoned retail professional with extensive experience in the supermarket industry. They discuss Hoy's career journey from the British Army to leading roles in major retail companies and how the retail landscape has evolved over the past 10-15 years. Key topics include industry consolidation, the rise of discount retailers, shifts from supplier-driven to customer-driven models, and the impact of online shopping and digitization. Additionally, they explore the importance of sustainability and the challenges emerging brands face when breaking into the market. The conversation provides insights into the complexities and strategies involved in modern retail, emphasizing the need for adaptability and customer-centric approaches.
In this Episode:
00:00 Introduction
01:06 Meet Duncan Hoy: From Military to Retail
03:31 The Evolution of the Supermarket Industry
05:01 Impact of Discounters on Traditional Retailers
11:17 The Rise of Convenience Stores
22:28 Digitalization and Supply Chain Innovations
29:33 Sustainability in Retail
40:09 Advice for Emerging Brands
