This episode of Metric: The User Experience Design Podcast is a no-guester: a shorty, but a goodie. It's about how to talk about service design and user experience design in the same sentence - which nobody can seem to figure out how to do coherently without writing a whole article!
Also, I wrote a whole article.
A transcript of this show fully marked-up with links and the like is at www.metricpodcast.com.
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