I met Meghan several years ago and realized right away that she had a special skill when it comes to working with customers.
Not every Customer Support/Success leaders is able to instantly connect with customers, deescalate their issues, align with product and solve their problems.
That’s why I wanted to get Meghan on the podcast right away!
Product & Technology leaders can learn A LOT from experienced leaders on the front lines with actual users of the product.
In our conversation, we discuss:
* Learning to talk to customers
* The divide between customer service and product
* Rebuilding trust with customers over time
* Strategies for being a CX manager
* Using AI in customer success
More about MeghanMeghan is a leader in the area of customer success & client relationship management. She currently works in the asset management space. Prior to that Meghan has run client facing teams across a number of different verticals including HealthTech and the insurance industry.
Where to find Meghan Koutros:
* LinkedIn: https://www.linkedin.com/in/meghan-koutros-7a575b156/
Where to find Technocratic:
* Newsletter: https://newsletter.technocratic.io
* LinkedIn: https://www.linkedin.com/company/technocraticgroup
For inquiries about appearing on or sponsoring the Technocratic podcast, please email podcast@technocratic.io
