In this episode of SalesTV, we dive into the world of luxury real estate with our special guest, Ricardo Garcia. Explore the practical tips Ricardo offers for handling emotional transactions and maintaining client trust, which are pivotal for any real estate professional. Ricardo discusses the significance of building long-term relationships by engaging clients on a personal level. He believes in listening more than talking, understanding clients' lifestyles and needs, and delivering highly personalized service. Ricardo provides a compelling argument for the irreplaceable value of human interaction in a tech-driven world.
Highlights
03:49 Referrals come from trust and positive experiences
06:50 Balance, inform clients, control emotions, ensure reassurance
16:39 Different client attitudes: informed vs. emotional buyers
25:12 Helping over selling
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