“I tend to think of scaling as being more focused on efficiency rather than growth and volume.”—Matt Gallivan
In this first episode of Research That Scales, I speak with Matt Gallivan, a research leader who’s led research teams at Meta, Airbnb, and Slack. Matt is also the voice behind The Understanders, a Substack exploring the evolution of AI.
We cover the cultural impact of the research systems we build. What happens when you make a system too frictionless, for instance? We also talk about why research leaders and ResearchOps working as co-conspirators is gold, and how this partnership can foster an invaluable culture of knowledge.
Things Mentioned
* Research That Scales: A Research Operations Handbook (Rosenfeld, 2024)
* The Understanders by Matt Gallivan
Scaling & Systematising Research–a One-Day Masterclass
This year, I’m running in-person masterclasses for research, product, design, operations, and marketing leaders in Europe, the UK, and Australia. If you want to transform research into a scalable insights-generating engine, this masterclass is for you.
Acknowledgements
Thanks, Glenn Familton, for being a reviewer and co-producer, and Avec Audio Visual for audio engineering.
