Description

Fresh off the plane from the CS100 Summit in Sundance, Utah, Carlos Quezada, head of customer success at Aruba talks about how he had the instinct to build a customer success team with a data person first. "I wanted to know what I was looking at before implementing solutions." Carlos used data to understand the customer based, so he could segment customers, and design the right solution for each. There are major lessons here for how to build customer success at scale with a very small team. 

Learn more about Carlos: 

• On Linkedin: https://www.linkedin.com/in/cquezada/

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com. 

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