Experience Engineering with Vance Morris | Crafting Memorable Moments That Drive LoyaltyHow do you create experiences so powerful, people can’t stop talking about them—even after the event is over?In this episode of The Innovation Forge Podcast, we sit down with Vance Morris, a Disney veteran and customer experience strategist, to explore how to engineer loyalty by rethinking every touchpoint along the journey.Vance shares lessons from his time at Walt Disney World and working with clients like NASA and the Smithsonian, and growing his own home service businesses, all rooted in one powerful idea: Small, intentional gestures can have massive emotional impact.🎯 Whether you’re focused on student engagement, alumni relations, donor stewardship, or event design, this episode breaks down how to:Turn everyday interactions into story-worthy momentsBalance automation with personalizationUse physical gestures in a digital worldBuild emotional connection at scaleRethink retention as a powerful growth strategyConnect with Vance on Linkedin
/ vancemorris And get his 52 Ways to Wow guide - https://go.deliverservicenow.com/52-wow 🔔 Subscribe for more interviews that decode innovation Music“Cold Sober” Kevin MacLeod (incompetech.com)“Wholesome” Kevin MacLeod (incompetech.com)“Teller of the Tales” Kevin MacLeod (incompetech.com)“Midnight Tale” Kevin MacLeod (incompetech.com)“Galway” Kevin MacLeod (incompetech.com)“Goblin_Tinker_Soldier_Spy” Kevin MacLeod (incompetech.com)“Southern Gothic” Kevin MacLeod (incompetech.com)“Village Consort” Kevin MacLeod (incompetech.com)“Club Seamus” Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/b...Also featured was Give ‘Em a Reason, an original song based on this interview, created with the help of AI.
• Give ‘Em a Reason (From the Vance Morris I... #CustomerExperience #HigherEdMarketing #ExperienceDesign #RetentionStrategy #DisneyCX #AlumniEngagement #StudentSuccess #VanceMorris #Podcast #InnovationInHigherEd
