Exploring the Values of the Slack Product: Part One
In this episode, James Sherrett delves into the starting values of the Slack product and how those values evolved over time. With personal anecdotes and a model of technology from Ursula Franklin's The real World of Technology, James focuses on 3 values of "the system of Slack": default to trust and openness, a shared reality and compassion through service. How were each of these connected to Slack's design and reflecting the original team’s work philosophy? Then, how did they change over time?
00:00 Introduction: The Values of Slack
00:59 The shift to product values
02:01 Personal reflections and Dublin insights
03:55 Technology and its broader context
07:40 The System of Slack
09:20 3 values of the System of Slack
09:49 Default to trust and openness
12:35 A shared reality through channels
15:07 Delivering compassion through service
19:50 Adapting to larger customers
21:10 What to expect in part 2
