Balerion Senior Associate Aidan Daoussis sits down with Eduardo Neeter, Founder & CEO of HyperTunnel, to discuss immersive expert collaboration for frontline work. HyperTunnel helps organizations deliver expertise to the point of work by enabling frontline teams to collaborate with remote subject matter experts through immersive, spatially accurate digital environments. Neeter explains how the platform combines augmented reality in the field, virtual reality for remote experts, spatial knowledge capture, and emerging AI support to reduce downtime, improve execution, and preserve critical operational expertise across aerospace, defense, energy, and other complex environments.
00:00 – Introduction to HyperTunnel and the company’s core mission: bringing expert guidance to the point of work through immersive collaboration.
00:48 – Neeter explains the basic workflow: a technician captures a worksite as a digital twin, while a remote expert joins through VR and collaborates as if physically present.
04:26 – How the system works in practice for technicians, including annotations, gestures, voice, video, and context-rich guidance inside the shared workspace.
06:12 – Real-time updating of the digital twin as work progresses, including rescanning during active maintenance or repair tasks.
08:04 – Hardware flexibility: the platform can work across iPhones, iPads, head-mounted devices, VR headsets, and even other connected camera sources.
10:00 – Current use case in aircraft maintenance with the U.S. Air Force, particularly supporting KC-135 crews when expertise is not physically available at the aircraft location.
12:14 – How the system could extend to OEM support for new aircraft or unfamiliar systems, with outside experts and technical documentation brought directly into the shared environment.
14:10 – Long-term AI opportunity: using spatially recorded real-world work sessions to train systems that can guide technicians, recognize actions, and help prevent errors.
16:08 – What gives HyperTunnel a durable moat: patented technology, proprietary spatial knowledge capture, and real-world datasets generated from live troubleshooting scenarios.
17:44 – The company’s expansion path beyond aerospace and defense, including roots in Department of Energy projects and additional applications in utilities, oil and gas, and logistics.
20:48 – Synchronous versus asynchronous collaboration: how experts can guide work live or review spatial recordings later in low-bandwidth or contested environments.
23:00 – Current hardware landscape and why HyperTunnel remains hardware agnostic as AR and VR devices continue to evolve.
27:16 – Why the company is focused more on real-time troubleshooting than training alone, especially in high-value environments where delays are costly.
31:25 – Neeter’s view of the future of factory and field work: fewer humans doing repetitive production tasks, but continued need for human expertise in maintaining and restoring complex systems.
35:22 – Reflections on the company journey so far, including underestimated challenges around hardware adoption, generational user behavior, and long enterprise sales cycles.
40:15 – Revenue mix and go-to-market thinking: using defense traction and non-dilutive support early, while expecting long-term commercial growth to exceed government demand.
45:08 – Why HyperTunnel can become much larger than a niche maintenance tool, including its potential role across multiple industries and eventually as an AI-enabled expertise platform for frontline workers.
49:16 – Closing thoughts: HyperTunnel is looking for strategic relationships in industries like energy and beyond as it expands its reach.
