This episode explores how CIOs can lead meaningful change without surprising their institutions. We examine the difference between decision rights and influence rights, the real source of pushback during policy rollouts, and why predictable structures like the Two Readings Method help stakeholders engage more thoughtfully. We look at the psychology behind second exposure, where confusion turns into clarity, and highlight how an accusation audit can lower defensiveness by naming concerns upfront. The episode offers a practical roadmap for CIOs who want to build trust, reduce conflict, and lead with credibility in complex institutional environments.
Based on Substack article:
https://dispatchesinternetpioneer.substack.com/p/the-rhythm-of-leading-without-surprise
Energetic Business Background Music by LolaMoore -- https://freesound.org/s/754966/ -- License: Attribution 4.0
