This episode explores the subtle ways conversations shift from collaboration to confrontation, breaking down the five rungs of the negotiation escalation ladder. We discuss how to recognize each move, from quiet bargaining and extreme anchors to appeals to authority and personal attacks, and share practical strategies to stay grounded and protect relationships under pressure. You’ll learn how to respond with calm clarity instead of impulse, use tactical empathy to defuse tension, and preserve trust even when emotions run high. Whether you’re managing a tough deal or navigating delicate internal dynamics, this conversation offers a practical guide for leading with patience, awareness, and lasting credibility.
Based on Substack article:
Energetic Business Background Music by LolaMoore -- https://freesound.org/s/754966/ -- License: Attribution 4.0
