We sat down with the Honourable Michelle Thompson, Nova Scotia’s Minister of Health and Wellness and Antigonish MLA, to discuss healthcare transformation, her role as a local representative, and what’s actually happening to improve access to care.
When someone gets elected to represent their community, they don’t necessarily expect to oversee one of the most complex portfolios in government. But for Michelle Thompson, the journey from registered nurse at St. Martha’s Regional Hospital to Minister of Health and Wellness has been a natural—if challenging—progression.
Thompson was first elected as MLA for Antigonish in 2021 with 49% of the vote, then re-elected in 2024 with 65%. In between, she’s been navigating the massive undertaking of transforming Nova Scotia’s healthcare system while still driving local roads to inspect potholes reported by constituents.
Justin and Anuj sat down with Thompson for an extensive conversation that ranged from the technical details of new payment models for physicians to the very personal reality of being the public face when healthcare tragedies occur.
A graduate of StFX’s school of nursing, Thompson worked as a nurse and part time instructor at StFX before she became CEO of RK MacDonald for about five years prior to entering politics.
“It’s a privilege, first of all, to be elected to represent Antigonish,” Thompson reflected. “You go on this journey as a politician. You don’t really know if you’re going to resonate with people or if the party or if the platform is going to resonate. So just to be elected was amazing.”
But being an MLA involves far more than policy-making in Halifax. Thompson and her constituency assistant Wendy Chisholm (with help from Vangie Babin a few days a week) operate an office at 325 Main Street—the old post office building on the second floor—where they handle a steady stream of constituent concerns.
And what tops the list of those concerns? Roads.
“Sometimes I would say the biggest thing we hear about are the roads,” Thompson admitted. “Potholes, grading, dust control are really big issues.”
This might seem trivial for a Health Minister, but Thompson takes it seriously, meeting with local officials roughly every second month to review road complaints, discuss the five-year road plan, and prioritize repairs. When someone complains about a road, she often gets in the car and drive it herself to better understand the nature of the problem.
“It’s one thing for someone to explain it to me, but I think it’s important that I go,” she explained. Poorly maintained roads are more than just an inconvenience, they can lead to car damage that is a non-trivial problem for most people. “Cars are expensive and they’re a big investment for people and families.”
Key Insights from the interview with Minister Michelle Thompson:
* The MLA Role Takes Priority: Thompson emphasized that her constituency office serves Antigonish residents specifically. Provincial concerns get forwarded to the appropriate departments. “There’s no votes for me in Halifax. You don’t get to be the Minister of Health if you’re not reelected.”
* Nose In, Hands Out: As minister, Thompson has oversight and funding authority but doesn’t operate the system. “The folks that I work with in Halifax would say that I can have my nose in but my hands out.” She can’t tell a doctor to accept a patient, but she can ensure systems are in place to help people navigate care.
* The Collaborative Care Revolution: A new clinic will open in Antigonish in late winter/early spring 2026 with 25-30 healthcare professionals. Led by Dr. Brittany Barron and Dr. Jane Howard, it will serve roughly 10,000 people with evening and weekend hours and same-day/next-day access.
* Health Homes Replace Individual Doctors: The new model focuses on attaching patients to clinics with teams of professionals (physicians, nurse practitioners, family practice nurses, dietitians, social workers) rather than individual doctors. This provides continuity when practitioners retire or leave and appeals to newer healthcare professionals who prefer team-based environments.
* Longitudinal Family Medicine (LFM) Payment Model: Instead of fee-for-service, physicians receive base salaries adjusted for patient complexity. A doctor might have 1,000 complex patients versus 1,400 healthier ones. Additional payment comes for extended hours, nursing home coverage, or taking on more patients. Quarterly report cards track performance.
* Learning from Other Systems: Thompson’s team has traveled to Denmark and London to study their healthcare systems. “Rather than trying to figure it all out on our own, we take the best ideas and we bring them home and it allows us to implement things more quickly.”
* 94% Attachment Rate: About 94% of Nova Scotians now have a primary care provider. The registry (formerly “the list”) shows roughly 66,000 people still in need of a family doctor, representing about 6.4% of the population. The goal is to reach 5%.
* Virtual Care Expansion: Through the YourHealthNS app, Nova Scotians can access virtual care appointments. If in-person care is needed, they can be booked into primary care clinics within 48 hours. The app also helps locate pharmacies offering minor ailment services and other care options based on location.
* Emergency Wait Times Improving: Average emergency department wait times have decreased by about six hours across the province through various initiatives: virtual urgent care terminals at hospitals, rapid assessment zones for specific conditions, and most importantly, addressing “bed blockers”—seniors awaiting long-term care placement.
* The Care Coordination Centre (C3): Nova Scotia is the only province with this system—a centralized operation tracking every hospital bed across the province, helping manage patient flow, ensuring timely discharges, and coordinating care transitions.
* New EHS Base: Antigonish now has a large new ambulance base capable of housing nine ambulances (up from three at the old location). Paramedic workforce has stabilized with new classifications and a separate transport system for non-urgent transfers.
* Physician Recruitment Success: Numbers are “very good” through multiple streams: increased medical school seats, a new medical school at Cape Breton University focused on rural family medicine, the PACE program for mid-career internationally educated physicians (12-week assessment leading to conditional license), Patient Access to Care Act (allowing physicians licensed in any Canadian province to practice in Nova Scotia), and Atlantic licensure agreements.
The conversation revealed fascinating dynamics about how government actually functions. Thompson described caucus meetings every second week where Premier Houston sits with roughly 42 PC MLAs for at least three hours, debating policies and priorities. While whipping exists in the Nova Scotia legislature (unlike the Senate), Thompson emphasized that “in caucus, we can have some pretty heated debates.”
“We’re a big caucus now,” she noted. “We kind of work through that. And you know, we have those kind of—we air those concerns, and sometimes things change a little bit as a result of those conversations.”
On being the public face when healthcare tragedies occur—required to apologize on television for system failures—Thompson drew on her nursing background: “I’ve experienced that over the course of my career... You have to show up humbly. And the hard part is you can’t often change what’s happened. But your commitment always has to be to make things better and to be sorry that people have experienced something really difficult.”
She’s received extensive media training but noted: “To date, the media has been very respectful. They have a job to do, and I appreciate that job, and I have a job to do. And I try to give them as much information as I can when I’m able to do it.”
The interview tackled several hot-button issues beyond healthcare basics. On addiction treatment, Thompson acknowledged there are currently no publicly funded residential addiction treatment centers—only day programs—but indicated this is “something that we are thinking about” pending budgets. The 211 helpline provides immediate support outside regular hours.
On immigration’s role in healthcare, Thompson was unequivocal: internationally educated clinicians are essential to the recruitment strategy and often come mid-career with valuable experience that helps mentor Nova Scotia’s large cohort of new graduates.
“The diversity is really an important part of who we are as a country,” Thompson emphasized. “Often the folks who come from an internationally educated background... actually come with a number of years of experience and actually become some of the mentors in our system.”
She pushed back firmly against rhetoric connecting immigration to healthcare strain: “Our workforce should reflect our communities. And so it’s really important that we see people with different ethnic backgrounds, different skin tones... it’s so comforting and so reassuring to us when we go to the healthcare system.”
On library funding—raised because the interview took place in the People’s Place Library—Thompson acknowledged the loud calls for support but couldn’t make promises: “This will be our toughest budget that we’re about to deliver as government. Things have changed.”
The interview only briefly listed other non-health-focused issues like fracking, universal basic income, and housing—all issues worthy of in-depth discussion even though they’re not directly in thompson’s portfolio. Hopefully, there will be a follow-up interview touching on these and other issues.
The conversation concluded with Thompson’s simple message to constituents: “I want people to know that I’m here to the best of my ability to help. And I can’t fix everything. And sometimes ‘no’ is an answer, even though we don’t like the answer. But my commitment is that we’ll work hard.”
“It is a privilege for me to be able to represent Antigonish, to sit in the legislature. And I don’t take it lightly. It will be the pinnacle of my career and lifetime to be able to have this job. And I’m very grateful for it.”
For a minister managing a healthcare budget that represents over 30% of provincial spending and oversees the province’s largest employment sector, Thompson’s approach remains remarkably grounded. She still drives pothole-ridden roads with constituents’ complaints in mind, meets regularly with municipal leaders and her federal MP counterpart (first Sean Fraser, now Jaime Battiste), and maintains an open-door policy at her Main Street office.
As Nova Scotia works through what Thompson described as its “toughest budget” ahead, with reduced federal immigration targets and economic pressures mounting, her message carries particular weight: healthcare transformation is happening, attachment rates are improving, wait times are dropping, and innovation continues—but it’s a complex, ongoing process that requires both patience and persistent advocacy from citizens.
And if you have a pothole complaint? She’ll probably come drive it herself.
Contact Michelle Thompson’s Constituency Office:
325 Main St.Suite 222Antigonish, NSB2G 2C3
Phone: 902-863-4266E-mail: michellethompsonmla@gmail.com
