-Your team and how patients evaluate you.
-Keeping your team in sync. How to avoid sending conflicting messages to the same patient.
-Dealing with today's limited resources.
-The critical pre-flight briefing with your staff. How a daily morning meeting gets everyone off to the right start.
-The risk of having a staff member who is out of sync with you.
-Patients judge you and your staff together. Under performing or even rude staff can undermine your ability to provide medical care.
-I'm so busy. How can I find time to monitor my staff?
-Your staff members are the gateway to health care. Make sure they know how important they are to the mission.
-Using surveys and direct staff feedback to evaluate and improve performance.
-Referring physicians. They are also part of your team and critically important to your practice.
-How to deal with difficult colleagues or partners.
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