Why bother with client onboarding, you ask?
Here’s some advice from an agency owner who’s done the miles:
CLIENT ONBOARDING IS A MAKE-IT-OR-BREAK-IT MOMENT.
No, I’m not being over-dramatic.
See... If you get it right, you’re guaranteed to have a happy client for life, who will -no doubt-refer you on. But, if you get it wrong, they’ll be taking their business elsewhere at the first opportunity they get.
Think about the implications of that. 🤔
Which, of course, begs the question: HOW DO YOU DO CLIENT ONBOARDING THE RIGHT WAY?
Let’s expand on our recent ‘client talk’ and find out why having a good client onboarding process is not just another thing on the to-do list!
If there is anything in today’s podcast about client and team onboarding (or something in one of the previous episodes) you want to discuss or you've got some further questions, just reach out. Here is the link. You can leave a video message or a simple old voice message or even a text.
I would love to hear from you.
In this podcast I also mention some previous episodes this podcast is building on. You can find them here:
To read the full blog post on this episode go to www.sandrajulian.co/podcast63
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Music is Te Kawa o Rongo by Ngāneko Eriwata
Episode edited by LJS Creative Services #PodcastManager
Show notes & blog by Mattie Belsack from Bellbird Writing
